We're here to make bringing your ideas to life simple!
Policies
We Protect your PrivacyAt Custom Toys UK we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 2018 covering all requirements of GDPR).We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.We will not e-mail you in the future unless you have given us your consent.We will give you the chance to easily unsubscribe to refuse any marketing email from us every time we send you an email.The type of information we will collect about you includes:•your name •address •phone number •email addressPlease note we do NOT have access nor store your credit/debit card details as all credit card transactions are processed via Sage-Pay a secure and reputable external credit card payment processing company.We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at sales@customtoys.uk. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Customtoys.com uses the following cookies: Google Analytic: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. This information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help protect your privacy. Using Google analytics we can see what content is popular on our website and strive to give you more of the things you enjoy reading and looking at. If you have any questions/comments about privacy, you should contact us at sales@customtoys.uk. Registered office: Custom Toys UK, Office 2, Maple Leaf, Manston Business park, Kent, CT12 5GD. VAT no: 909 9493 71
In order to meet our clients’ needs, we source our goods from British, European and Worldwide Suppliers. We endeavour to ensure these suppliers and manufacturers use Ethical means to produce these goods, and where ever possible obtain certificates of proof from them.Custom Toys UK will only work with reputable manufacturers who conform to acceptable working conditions and operating practices.Custom Toys UK prohibits the sourcing of products and or materials from suppliers who impose unethical working conditions and practices on its workers.Suppliers shall meet the relevant minimum standards applicable in the Country of origin.These shall include:Health & Safety- Minimum Wage Requirements- Equal Opportunities- Prohibition of Child Labour- Employment Terms & ConditionsProtection of the environment in which we live and operate is an integral part of The Custom Toys UK Company’s values and operation principles. At Custom Toys UK we consider it to be the only way to conduct our daily business activities. Care for the environment is viewed as one of our key responsibilities.These responsibilities are:- Complying with all relevant environmental legislation, regulations and approved codes of practice- Protecting the environment by striving to prevent and minimise our contribution to pollution of land, air, and water- Seeking to keep wastage to a minimum and maximise the efficient use of materials and resources- Managing and disposing of all waste in a responsible manner;- Providing training for our staff so that we all work in accordance with this policy and within an environmentally aware culture- Regularly communicating our environmental performance to our employees and other stakeholders- Developing our management processes to ensure that environmental factors are considered during planning and implementation- Monitoring and continuously improving our environmental performanceThis policy statement is regularly reviewed and updated as necessary. The Custom Toys UK’ management team endorses these policy statements and is fully committed to their implementation.Custom Toys UK, Registered office: Custom Toys UK, Office 2, Maple Leaf, Manston Business park, Kent, CT12 5GJ. VAT no: 909 9493 71
As proud member of the British Toy and Hobby association (BTHA), we source our goods from worldwide suppliers and ensure these suppliers and manufacturers use ethical means to produce our goods. The minimum requirement of a Custom Toys UK supplier is ICTI Ethical Toy Program certification, as well as appropriate factory audit reports (WCA and/or BSCI) from a reputable source with a presence in the European Union such as Intertek.Custom Toys UK will only work with reputable manufacturers who conform to these acceptable working conditions and operating practices laid out in the audit report. Custom Toys UK prohibits the sourcing of products and/or materials from suppliers who impose unethical working conditions and practices on its workers.Not only do we operate an equal opportunities policy for all employees and offer our employees clear and fair terms of employment, we expect the same from our suppliers. We provide safeguards to ensure that all employees of whatever nationality, race, sexual orientation, or religious belief are treated with respect and without sexual, physical or mental harassment.Suppliers shall meet the relevant minimum standards applicable in the Country of origin.These shall include:- Health & Safety- Minimum Wage Requirements- Equal Opportunities- Prohibition of Child - LabourEmployment Terms & ConditionsLinks to information regarding BTHA, ICTI and Intertek:https://www.btha.co.uk/application-for-membership-form-part-i/https://www.ethicaltoyprogram.org/en/our-program/what-we-cover/http://www.intertek.com/business-assurance/supplier-management/workplace-conditions/
Custom Toys UK is committed to conduct its business ethically and in compliance with all applicable laws. This includes compliance with the UK Bribery Act 2010 (the “Bribery Act”). The Bribery Act applies to Custom Toys UK, its Service Providers and Customers.Custom Toys UK has provided you with a copy of this policy as part of our adequate procedures designed to prevent bribery by and through our Service Providers and Customers. The purpose of this policy is to provide guidance to you as a Service Provider and Customer of Custom Toys UK concerning compliance with the Bribery Act for your activities involving Custom Toys UK. Custom Toys UK ‘s Policy on Bribery and CorruptionCustom Toys UK has a zero tolerance policy towards bribery and corruption. Customers and Service Providers cannot bribe Custom Toys UK employees, nor can you or Custom Toys UK employees be involved in conduct that constitutes bribery. We are committed to act professionally, fairly and with integrity in our business dealings and relationships, implementing and enforcing effective systems to counter bribery. Custom Toys UK employees and others working with us or on our behalf i.e. Service Providers and Customers, should not offer, promise or give a bribe to anyone, and further shall not request, agree to accept or take a bribe from anyone. If a Custom Toys UK employee asks for a bribe, as our Customer or Service Provider we count on you to let us know through the routes outlined in this Policy. Bribery is a crime in most countries where Custom Toys UK operates, and penalties can be severe and sentences significant. The Bribery Act not only makes offering or receiving a bribe illegal, (i.e. the person who gives or receives a bribe has committed a crime), but also holds UK companies liable for failing to prevent bribery by those working on its behalf, even indirectly (such as through agents, contractors, suppliers and intermediaries). Recognizing Bribery and CorruptionThere are two main offences under the Bribery Act in the UK that we are concerned with here.1. The paying or offering of bribes applies to you and Custom Toys UK2. ii. The receipt or request for bribes applies to you and Custom Toys UKBy way of illustration, an offer or payment of a bribe to a Custom Toys UK employee could involve:- The direct or indirect promise, offer, authorization, or provision of anything of value to a Custom Toys UK employee by any of your employees- The offer or receipt of any kickback, loan, fee, commission, reward or other advantage to a Custom Toys UK employee by any of your employees- The giving of contributions or donations designed or stipulated to influence a Custom Toys UK employee to act in your favour or that of your employee.________________________________________________1. Custom Toys UK means and include Custom Toys UK Limited, group companies and any subsidiaries.2. Service Provider means and include suppliers, agents, representatives, consultants, brokers, contractors, or any other intermediary that provides services or goods to Custom Toys UK3. Customer means and include a person, company, business entity who purchases goods or services from Custom Toys UK4. Please note that Custom Toys UK employees may accept or offer reasonable meals and low value symbolic gifts intended as a token of thanks and in recognition of the importance of working relationship. By “low-value” we mean gifts such as pens, coffee mugs, T-shirts, flowers, diaries, calendars or a bottle of wine. This list is not exhaustive but gives a good idea of the type of gift that is permissible to accept or offer. It is recognized that inviting our employees for a meal or to an event is, within reason, an accepted part of conducting business. Such meals and invitations will only be accepted if locations are within UK or Ireland and in your presence. The purpose of a bribe is often to obtain, retain or “facilitate” businessHere the Custom Toys UK employee receiving the bribe is, or may be, in a position to provide that kind of business advantage to the party offering the bribe. This may involve sales initiatives, such as tendering and contracting; or, it may simply involve the handling of administrative tasks such as licenses, customs, taxes or import / export matters. It does not matter whether the act of bribery is committed before or after the tendering of a contract or the completion of an administrative task, it is illegal and is not permitted. By way of illustration, a bribe on behalf of Custom Toys UK, when your organisation is engaged by Custom Toys UK could involve:1. Your employee(s), officers or directors2. Offering, promising or giving a financial or other advantage to induce or reward improper performance3. To any public function or any business function while acting on behalf of Custom Toys UK as Service Provider or Customer, you or your employees, officers or directors or agents shall NOT offer or promise a bribe to a private business, individual, company or public functionaries to gain business advantage for us. This gain or advantage may involve sales initiatives, such as tendering and contracting; or, it may simply involve the handling of administrative tasks such as licenses, customs, taxes or import/export matters. It does not matter whether the act of bribery is committed before or after the tendering of a contract or the completion of an administrative task, it is illegal and is not permitted. In order to ensure that we at Custom Toys UK are compliant with the Bribery Act in our activities, we respectfully remind you as our trusted business partner that, while dealing with and/or on behalf of Custom Toys UK, your obligations include:- Zero tolerance to bribery in business dealings and transactions on behalf of Custom Toys UK.- You and your staff, directors, partners, sub-contractors, agents, engaged in relation to any matter on behalf of Custom Toys UK should be aware of and abide by the Bribery Act, its requirements and this Custom Toys UK Anti-Bribery Policy.- You are under an obligation to report to us all suspected instances of bribery or attempted bribery in matters/dealings relating to us and our employees, so we can take appropriate steps to address urgently. In this regard please contact and report to: Compliance Officer Custom Toys UK Office 2, Maple leaf, Manston Business Park, Ramsgate CT12 5GJ. Tel: 01304 897333
Anti- slavery and human trafficking statementCustom Toys UK is one of the UK’s leading specialist designer and manufacturer of toys.Custom Toys UK is committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. As such, we take great care in selecting our business partners. We aim to buy products from factories which can demonstrate an awareness of, and comply with, appropriate social and ethical standards and who can demonstrate compliance with relevant local legislation. We undertake all reasonable and practical steps to ensure that our expected standards are being implemented throughout the businesses of our suppliers. These include requiring signed assurances around anti-slavery compliance at supplier on-boarding stage. We also require our suppliers to submit to third- party ethical audits to confirm minimum factory standards with regard to health and safety, wages, working hours, working conditions and labour laws. Our standard contractual documents include terms requiring suppliers to implement procedures to ensure that there is no slavery present in their business and to notify us on becoming aware of any actual or suspected slavery or human trafficking within their own supply chains.Custom Toys UK build strong relationships with its supply chain and inspect them regularly to ensure our strong operating standards including a zero tolerance on modern slavery are upheld at all time. We are continuing to examine any areas where we may be vulnerable to the risk of modern slavery and will take on-going action to strengthen our processes where appropriate.This statement is made on behalf of Custom Toys UK pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group’s slavery and human trafficking statement.
Corporate Social Responsibility PolicyAt Custom Toys UK we recognise that we must integrate our business values and operations to meet the expectations of our stakeholders. They include customers, employees, investors, suppliers, the community and the environment.- We recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business. We aim to demonstrate these responsibilities through our actions and within our corporate policies.- We take seriously all feedback that we receive from our stakeholders and, where possible, maintain open dialogue to ensure that we fulfil the requirements outlined within this policy.- We shall be open and honest in communicating our strategies, targets, performance and governance to our stakeholders in our continual commitment to sustainable development.- The Managing Director is responsible for the implementation of this policy and will make the necessary resources available to realise our corporate responsibilities. The responsibility for our performance on this policy rests with all employees throughout the company.Our partnership focus:- We shall ensure a high level of business performance while minimising and effectively managing risk ensuring that we uphold the values of honesty, partnership and fairness in our relationships with all our stakeholders- Our contracts will clearly set out the agreed terms, conditions and the basis of our relationship and will operate in a way that safeguards against unfair business practices- We shall encourage suppliers and contractors to adopt responsible business policies and practices- We shall encourage dialogue with local communities for mutual benefit- We will register and resolve customer complaints in accordance with our standards of service.We shall support and encourage our employees to help local community organisations and activities in our region, particularly our employee chosen charities.- We shall work with local schools, colleges and universities to assist young people in choosing their future careers, being an advocate for our industry- We shall operate an equal opportunities policy for all present and potential future employees and will offer our employees clear and fair terms of employment and provide resources to enable their continual development- We shall maintain a clear and fair employee remuneration policy and shall maintain forums for employee consultation and business involvement- We shall provide safeguards to ensure that all employees of whatever nationality, race, sexual orientation, or religious belief are treated with respect and without sexual, physical or mental harassment- We shall provide, and strive to maintain, a clean, healthy and safe working environment in line with our Health and Safety policy and safe systems of work- We shall develop Environmental policies and objectives as part of the business planning cycle.
Our Pledge to SafetyAll Custom Toys UK plush toys and cuddlies are manufactured to meet and exceed all applicable safety standards. Safety is at the forefront of our thoughts, right from the planning and design stage of your samples. When turning a design, character or mascot into a plush toy we keep safety regulations in mind. All materials used in manufacturing are guaranteed to be new and free of defect. Custom Toys UK will only work with reputable manufacturers who conform to acceptable working conditions and operating practices. Custom Toys UK prohibits the sourcing of products and or materials from suppliers who impose unethical working conditions and practices on its workers.Applicable Safety StandardsIf distributed within the UK or EU, your plush toys need to meet:EN 71-1:2011 Safety of toys – Part 1: Mechanical and physical properties. Plush toys are subjected to drop tests, push/pull tests, choking/suffocation tests, and sharpness and puncture tests.EN 71-2:2011 Safety of toys – Part 2: Flammability. Plush toys are tested to ensure that they don’t easily ignite.EN 71-3:2013 Safety of toys – Part 3: Migration of certain elements. Tests are run on the plush toy’s materials and its surface coatings to check for harmful substances like lead and mercury.LabellingYour cuddlies will have their own custom sewn-in label. On your label we are required to and will print:- UKCA mark- CE mark- British Toy and Hobby Association Lion mark- Built to comply with ASTM F963 & ISO 8124- Washing Instructions – (Surface Clean Only)- Country of Manufacture – (MADE IN CHINA)- Material Information – (100% POLYESTER ALL NEW MATERIALS)- EN71 Age Recommendation – (3 Years+ Symbol)- Custom Toys UK Details – (www.CustomToys.uk CT12 5GJ)- Custom Toys EU Office Details – (FR 28230)Your account manager will ensure your plush toys are built to the correct standard for your target audience, therefore always having the correct information on the sewn-in label.Third Party TestingCustom Toys UK can have your plush toys tested by a 3rd party testing laboratory. Every plush toy needs to meet these standards and for every project we have the same working structure to ensure all products fulfil safety standards:- All materials are guaranteed to be new and free of defect.- Through all stages of design and production we keep safety regulations in mind.- Every plush toy is checked on quality at various stages in the mass production processIf you are interested, we can have your plush toys tested by a 3rd party testing laboratory. Please ask your account manager for more information should you require safety certification.Are my toys going to be safe for children?As a standard, Custom Toys UK cuddlies are suitable for children 3 years and older. This is due to small parts that can be classed as a choking hazard. Should you require your toys to be suitable for ages 0+ please let your account manager know during the design process as we will need to bear this in mind during all phases of design. Through careful production and testing we can make toys suitable for babies and label them appropriately.
